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Why Visa sees continued rise in credit card disputes despite prevention software

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Credit card disputes at Visa Inc. continued rising past their pandemic boom despite the proliferation of prevention software, as fraud grows alongside e-commerce and inflation.

Credit card is seen in front of displayed Visa logo(REUTERS)
Credit card is seen in front of displayed Visa logo(REUTERS)

Disputes on Visa’s network rose to more than 90 million in 2022, data provided by the payment company showed. More than 70 million disputes were filed in 2019, Visa said in a presentation, before rising 24% in 2020 during the pandemic and about 2% a year in 2021 and 2022.

Despite being easy for consumers to file, making it one of the most-common credit card frauds, disputes are an opaque part of the payments industry. Both Mastercard Inc. and American Express Co. declined to provide disputes data. Visa and Mastercard both bought dispute prevention companies in 2019, Verifi Inc. and Ethoca Ltd., respectively, and regularly promote their offerings at conferences.

Disputes can be costly and onerous for both credit card companies and merchants to process, while chargebacks, when a dispute results in a refund, cost merchants dearly — about $2.40 for every dollar disputed, according to Visa’s Verifi, or as high as $3.36 for every dollar, according to Mastercard’s Ethoca.

A survey by Justt Ltd., a startup that automates dispute processing, found more than three-quarters of consumers in the UK and US filed a dispute in the past year, but there was no clear consensus on who foots the bill.

The increase in disputes is widely attributed to the ongoing shift to online shopping since the Covid-19 outbreak, and to a lesser extent to rising inflation. Some retailers, including giants like Walmart Inc., even advise customers to use the credit card dispute system to settle refund disagreements, rather than handling disputes in-house. Google searches for “credit card dispute” have risen since 2019.

Listed companies trying to stamp out credit card fraud, like Riskified Ltd., stand to benefit. The Tel Aviv-based company works with brands like Prada SpA, GoPro Inc., and Peloton Interactive Inc. and is expected to increase revenue by about 15% this year. Venture capital has also taken note — Justt raised $70 million in several rounds in 2021.

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Vanessa Kirby Personifies Sarah Burton’s Givenchy at the Fall 2025 Show

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Vanessa Kirby made a striking appearance at Sarah Burton’s highly anticipated inaugural Givenchy runway show for Fall 2025, embodying the essence of the designer’s vision. As a longtime admirer of Burton’s work, the Fantastic Four: First Steps star was eager to witness the debut collection in Paris.

“I really wanted to be here in Paris for Sarah’s first show,” Kirby expressed with enthusiasm. “Sarah has been my favorite designer for years. I absolutely love everything she does—I think she’s a master. She designs clothes truly for women—always extraordinary, feline, and structured in a way that makes you feel so empowered.”

Having collaborated with Burton throughout her tenure at Alexander McQueen, Kirby’s presence at the show was a testament to their ongoing creative synergy. Dressed in a sleek black ensemble with sharp shoulders and a plunging V-neck, Kirby’s outfit embodied Burton’s signature aesthetic: a balance of strength and femininity. “The dress we chose felt very classic—the shape felt architectural and strong, but also daytime and relaxed,” she noted.

Following the intimate runway presentation, Kirby joined an exclusive gathering of fashion and film’s elite at a celebratory dinner honoring Burton’s Givenchy debut. Among the attendees were Rooney Mara, Gwendoline Christie, Raye, Alex Consani, and Yseult, all raising a toast to the designer’s new chapter.

Reflecting on the experience, Kirby shared her admiration for the energy of Paris Fashion Week. “I associate Paris with the amazing shows that happen every year. The shows themselves feel like a real reveal—seeing what Sarah has been working on for months for her first Givenchy collection. Everyone was so excited to see her vision.”

With Burton’s Givenchy era now officially underway, Kirby’s presence at the event was a fitting tribute to the designer’s ability to craft powerful, empowering fashion for the modern woman.

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Zoey Deutch’s Effortless Chloé Look at Paris Fashion Week

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Paris Fashion Week is in full swing, and Zoey Deutch was among the stars braving traffic and freezing temperatures to attend the highly anticipated Chloé show on Thursday. The event, held at the Tennis Club de Paris, marked creative director Chemena Kamali’s celebration of “soft strength.”

Behind the Scenes: Zoey’s Getting-Ready Process

Before stepping out, Deutch gave ELLE an exclusive look at her transformation into the perfect Chloé-girl—a balance of effortlessness and elegance.

Makeup by Hung Vanngo: Soft, fluffy brown lashes and a rosy blush moment for a natural glow.
Hair by Rebekah Forecast: With her pixie cut growing out, she opted for a loose, undone bun to complement the look.
Accessories: Unable to pick just one statement piece, Deutch embraced gold and seashell accessories, layering a necklace, statement earrings, and rings for a playful yet sophisticated vibe.

The Chloé Aesthetic: Feminine & Free-Spirited

Zoey’s look perfectly embodied Chloé’s signature effortless femininity—a blend of soft, undone beauty and refined details. Despite the cold and the Parisian traffic, she arrived at the show looking polished yet relaxed, proving that true style is all about confidence and comfort.

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Rabanne Fall/Winter 2025: A 1960s Beauty Revival

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Rabanne’s Fall/Winter 2025 show was a glamorous throwback to 1960s Paris, with big bouffant hair and bold, smoky eyes dominating the runway. The iconic French-girl aesthetic was on full display, blending vintage inspiration with modern edge.

The Makeup: Statement Eyes & Subtle Rebellion

Rabanne Beauty’s creative director, Diane Kendal, crafted a striking yet effortless makeup look that channeled icons like Brigitte Bardot and Catherine Deneuve. Models wore slightly winged, waterline eyeliner and taupe-hued smoky eyeshadow, smudged across the lids and under the eyes for a soft but dramatic effect.

Kendal, known for pushing beauty boundaries, chose to highlight natural skin while focusing on bold eye makeup—a subtle rebellion against the typical all-over glam seen on high-fashion runways. This “done-yet-undone” style perfectly complemented Rabanne’s flamboyant fabrics, sparkles, and sequins.

Hair: The Return of the Bouffant

Fluffy, voluminous bouffants were the crowning statement of the show. The models’ teased, combed-back hair added a touch of vintage glamour, reinforcing the collection’s nostalgic yet playfully modern feel.

Rabanne’s Beauty Revolution

Rabanne Beauty continues to redefine makeup with gender-neutral, statement-making products. The runway featured some of its standout offerings, including:

Shimmer Bomb – An all-over glitter spray for an extra dose of Rabanne’s signature glitz.

Top Coat Mascara – A silver and gold formula that gave lashes a tinsel-like effect.

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